Privacy Policy

Privacy Policy

Effective Date: 16 May 2025

Company: Wanroi LTD

Service: Avid Call


Wanroi LTD ("we", "us", or "our") is committed to protecting your privacy and handling your personal data transparently, securely, and in compliance with applicable laws, including the UK General Data Protection Regulation (UK GDPR), EU GDPR (if applicable), and the Data Protection Act 2018.

By using the Avid Call service, you agree to the practices outlined in this Privacy Policy.


1. Who We Are

Wanroi LTD

Sierra Quebec Bravo, 77 Marsh Wall, Canary Wharf, London E14 9SH

Email: info@wanroi.com


2. What Information We Collect

We collect and process the following types of personal data:

  • a) Information You Provide

    • Full name, email address, and contact number

    • Billing address and payment details

    • Proof of identity and address (for number registration)

    • Business information (if applicable)

    • Customer support queries or feedback

  • b) Automatically Collected Information

    • IP address and device type

    • App usage data (e.g. login times, call logs, preferences)

    • Cookies and usage tracking on our website

  • c) Call Data (CDR)

    • Caller and recipient numbers

    • Call start and end time

    • Call duration

    • Call recordings (if enabled for customer service or compliance)


3. Why We Collect Your Data

We collect personal data to:

  • Provide you with the Avid Call service

  • Assign and manage mobile and landline numbers

  • Verify your identity (as required by telecom regulations)

  • Process payments and manage subscriptions

  • Improve app functionality and customer experience

  • Comply with legal obligations (e.g. fraud prevention, tax compliance)


4. Legal Basis for Processing

We rely on the following lawful bases:

  • Contractual necessity – to provide the service you’ve signed up for

  • Legal obligation – for telecom compliance and ID verification

  • Legitimate interests – for customer service, analytics, and fraud prevention

  • Consent – for marketing and optional features (e.g. call recordings)


5. How We Share Your Information

We do not sell your personal data. We may share your data with:

  • Telecom carriers and service providers for number registration and call routing

  • Payment processors to handle billing

  • Cloud service providers for secure data storage

  • Regulatory bodies when required by law

All third-party services are contractually obligated to protect your data and comply with privacy laws.


6. Data Storage & Security

  • Data is stored securely on servers located in the UK or EEA.

  • We use encryption, secure access controls, and regular monitoring to protect your data.

  • Access to your personal information is restricted to authorised staff only.


7. How Long We Keep Your Data

  • Account data: kept as long as your account is active, plus up to 6 years for legal compliance

  • Call logs and metadata: retained as required by telecom regulations (typically 12–24 months).

  • ID documents: retained securely only as long as needed for number validation or regulatory audits.


8. Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (where legally allowed)

  • Restrict or object to processing

  • Request data portability

  • Lodge a complaint with the ICO (UK) or your local data protection authority

To exercise your rights, email: info@wanroi.com


9. Cookies

Our website uses cookies to improve functionality and analyse traffic. You can manage or disable cookies through your browser settings. See our [Cookie Policy] for details.


10. International Transfers

If we transfer your data outside the UK/EEA (e.g. to data processors or telecom partners), we ensure appropriate safeguards are in place, such as standard contractual clauses or processor agreements.


11. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, the "Effective Date" will be revised. Significant changes will be communicated via the app or email.


12. Contact Us

If you have questions or concerns about your privacy or this policy:

Email info@wanroi.com

Address: Wanroi LTD, Sierra Quebec Bravo, 77 Marsh Wall, Canary Wharf, London E14 9SH